DEPOSIT AND BALANCE PAYMENT
A deposit of one room night of the total room nights is required upon a confirmation of your booking. Full payment is required depending on the suppliers’ policy or the last minute bookings. Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions.
Your balance can be paid at our Hotel upon check-in or during your stay at our Hotel. We are happy to receive your full payment in cash (VND or USD) or credit card. Cards excepted: VISA, MASTER, JCB.
1. Card Type Selection
We accept online payment by credit card with ONEPAY, a secured payment gateway for Master Card, Visa, and JCB. We will send you secured payment links once you accept this method.
You can also choose payment by Bank Transfer. Please, kindly note that the payment fees are not inclusive in price.
You can choose to pay the remainder of your balance by cash or credit card at our Hotel in Hanoi.
2. Card Information Input
To make the payment, you will input the following card information:
3. Transaction Result
You will be asked to wait for some seconds for the transaction result from OnePAY payment gateway. Then, we will send you an email to inform you the Order status and the transaction result. Automatically, when a transaction is successful, Onepay will send you a confirmation via your email address.
In some cases, your transaction may not be successful due to:
- In correct card information
- Not enough credit balance (daily or monthly)
- Your card has not been activated for online payment. You should contact the Issuer Bank for the card activation.
In case you input correct card information but you did not receive the transaction result from the payment gateway or from us. Please do not try to make other payment. Contact us to get the transaction result and confirmation of the Order.
Please note that all online credit transactions are subject to a 3% surcharge with all cards (Visa, Master, or JCB).
Please do the payment when you are in a stable and safe internet connection zone.